Due to the nature of hygiene and cleaning products, Sortedo allows returns only under the following conditions:
Damaged or Defective Products: If the product is received in damaged or defective condition, customers must report within 48 hours of delivery, supported with images/video evidence. If approved, then a new product will be re-delivered within 5 days.
Incorrect Item Delivered: If a product different from what was ordered is delivered.
Expired Product Received: Any product with an expired or tampered manufacturing date.
Products must be unused, sealed, and in original packaging to qualify for return.
Non-returnable items include:
Opened or used hygiene products.
Items purchased during promotional sales, sample trials, or clearance events.
Digital products or services (e.g., audit reports, GMAZ scoring kits).
2. Return Request Process
To initiate a return:
Contact our Customer Support via:
Email: support@sortedo.in
WhatsApp: +91-7376661669
Or use the Return Request Form on the website/app.
Provide:
Order ID
Description of issue
Supporting images/videos
Products can be returned within 2 days and once approved, a reverse logistics pickup will be scheduled within 3–5 working days.
3. Refund Timeline & Method
Refunds will be processed only after the returned product passes our internal quality check.
Refund processing and crediting time:
Bank/Card/UPI Refund: 5–7 business days post-approval.
Sortedo Credits (Default Option): Instant credit, valid for 180 days.
Replacement Option: Available upon request, subject to stock availability.If approved, then a new product will be re-delivered within 5 days.
4. Cancellation Policy
Orders can be canceled within 2 hours of placement or before dispatch, whichever is earlier.
Post-dispatch cancellations are not accepted. Customers may request a return instead (subject to policy).
5. Special Notes
Sortedo reserves the right to refuse returns that do not meet hygiene and safety standards.
If misuse of the return/refund system is detected, access to services may be restricted.
Bulk or institutional orders (B2B) will follow a separate return clause, agreed during onboarding.
6. Contact & Escalation
If you’re unsatisfied with the resolution or have additional concerns, escalate to:
Hygiene Assurance Officer – Returns & Compliance
📧 support@sortedo.in
📞 +91-7376661669
7. Commitment to Trust
At Sortedo, we stand by the promise of “Simplicity meets Power.” Our systems are built not just for convenience, but for confidence. Every return is an opportunity to improve our hygiene standard delivery.
