Sortedo is committed to protecting the privacy and data of its users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our e-commerce platform (the “Platform”).
1. Information We Collect
We collect the following categories of information:
a) Personal Information
Name, mobile number, email address, billing and shipping addresses
Date of birth, gender (if provided)
Government-issued IDs (only where required for compliance or high-value orders)
b) Transactional Data
Order history, product preferences, mode of payment, delivery tracking details
c) Device & Technical Data
IP address, browser type, device identifiers, location (approximate), cookies, and log data
Send promotional emails, SMS, or WhatsApp notifications (only with consent)
Comply with legal obligations and enforce platform terms
3. Cookies and Tracking Technologies
We use cookies, pixel tags, and local storage to:
Maintain login sessions
Track product views and cart activity
Analyze browsing behavior for personalization
Serve targeted ads through third-party platforms (e.g., Google Ads, Meta)
You can manage cookie preferences via your browser settings.
4. Sharing of Information
We may share your information with:
Third-party service providers: Logistics, payment gateways, marketing partners, analytics tools (e.g., Razorpay, Delhivery, Google Analytics)
Government or law enforcement agencies: Upon legal requests or for regulatory compliance
Affiliates and strategic partners: Only with appropriate data safeguards in place
We do not sell your personal data to any third party.
5. Data Storage & Retention
Your data is stored on secure cloud infrastructure located in compliance with Indian data localization norms. We retain data:
For as long as your account is active
For legal and business obligations, including taxation and fraud prevention
As per industry best practices or until you request deletion
6. User Rights & Choices
You have the right to:
Access and correct your personal data
Delete your account and request data erasure (subject to compliance obligations)
Opt out of promotional communications at any time
Restrict cookies and tracking technologies (with potential impact on functionality)
7. Children’s Privacy
Sortedo does not knowingly collect data from children under the age of 13. If we discover such data has been collected, we will delete it immediately.
8. Data Security
We use SSL encryption, firewall protection, role-based access controls, and tokenized payment gateways to protect your data. However, no system is 100% secure; users must also take precautionary measures such as not sharing OTPs or passwords.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in law, technology, or business operations. Updates will be posted with a new effective date. Continued use of the platform after changes implies acceptance.
10. Contact Us
For any privacy-related concerns, data requests, or complaints, contact:
Note: This policy is compliant with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000, and is being updated with consideration for the Digital Personal Data Protection Act (DPDPA), 2023 once in full effect.
